Return Policy

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We believe in satisfying and delighting our customers. The product which we sell we believe that is the best customer can get at the price. Our return policy is made keeping our valuable customers in mind and hence we have an easy transparent procedure for it. However, we wish that you do not need to use the policy as far as possible but we do understand that under unforeseen conditions it is necessary to replace/return the product. Items that have reduced selling price are considered as sale items and which are sold at full price are considered non-sale (fresh) items.

• If you have received a damaged product or the wrong item, please mail us at sheprideofficial@gmail.com with your order number and a couple of pictures of the material with an unboxing video within 48 hours of delivery.
• We will try and replace the product as soon as possible or issue a full refund if you wish to.
• At Shepride each product is quality checked, verified, and then shipped to the customer but we understand that manual errors can happen and hence we refund the full cash amount.
• Sale of clearance sale items as defined are final and will not be exchanged.

Rs. 300 will be deducted for every item returned as a pickup and processing fee.

•  We understand that in some cases that you may not like the product which you have received, or you feel that the product is different from what was shown. There might be several reasons for that. However, we do have a flat 48-hour exchange/return policy in such cases and Rs. 300 will be deducted for every item exchange/return as a pickup and processing fee. It is applicable in the case of non-sale items. Items that have reduced selling price are considered as sale items and which are sold at full price are considered non-sale items.
• Please mail at Shepride with the order number and reason for return.
• We will get back to you with the return packing slip and pickup arrangements in 24-48 hours. (If the pickup is not available at your pin code then please send the package back to us and we will reimburse up to INR 100/- as the courier charges)
• As soon as we receive the product in our warehouse you will get confirmation from Elite Weaves and the refund will be processed within 2 days.
• We do add almost 100+ designs every week so we are sure that you will be able to find a suitable item from our ever-increasing collection.
• Cash refund is given only in case of Damaged Condition / Manufacturing Defect / Wrong Item.
• Sale of clearance sale items are final and will not be exchanged.

• We at Elite Weaves work with our tailoring team closely to provide you the best-fitted product. Although as you understand under normal circumstances with your private tailor after many alterations only a perfect fit is possible.
• We do recommend you get the product stitched with your private tailor for the best fit, however, we understand in certain international locations stitching is not possible or it is very close. Hence, we provide this service at a nominal cost.
• We recommend that when you select the standard size you also put the detailed sizing for the order in the comments section which is taken from your tailor. Standard sizing may not fit all and in most cases, alterations are required.
• We can alter the product for you free of cost, but you will have to send the product at your own expense, and we will alter it and send it back to you. One side shipping charge company will bear.
• Please mail the details along with alterations needed on Shepride
• In any case, the stitched product will not be taken back and money will not be refunded.

• We hope that people who buy products with beads and sequences understand that it has a tendency to come off. Even with good handling and shipping, this cannot be avoided. Most of such problems can be avoided during stitching. A tailor can hide the part which has fewer sequences or he can fix it all together. Before returning the product, please ask your tailor if it can be adjusted. Even if we replace such items there are high chances that you will receive a similar product again.